Frequently asked questions

Perfect! Simply send us an email and we will get you set up and answer any questions you may still have.

you will typically be notified when your subscription is up. At that point send us an email to notify and you can purchase another year and it will be added to your account.

At My Internet TV, your satisfaction is our priority. If you’re not completely happy with your purchase, you may be eligible for a refund under the terms below.

1. Refund Eligibility
To qualify for a refund, all of the following must apply:

• The request is made within14 days of your purchase.
• The service was purchased directly from myinternettv.ca
• The refund request is submitted through our official process.

2. How to Request a Refund
We aim to make refunds easy:

1. Reach Out: Email us at [email protected] with your order details, including your name, email address, order number, and reason for the refund.
2. Review: Our support team will review your request and may ask for a little extra information to process it.
3. Approval & Processing: Once approved, your refund will be issued to your original payment method. Please allow 1–5 business days for it to appear on your statement.

3. Refund Details

• Full Refunds: Issued if your request is within 14 days and meets the eligibility criteria.
• Partial Refunds: May be offered at our discretion.
• Non-Refundable Items: Certain services may not be refundable; this will be clearly noted at purchase.

4. When Refunds Are Not Available
Refunds cannot be issued for:

• Requests made after the 14-day period. With exceptions.
• Services purchased from third-party vendors or resellers.
• Incomplete refund requests or missing information.
• Violations of our Terms and Conditions or misuse of our services.

5. Policy Updates
We may update this policy from time to time. Any changes will be posted here with a new effective date. We encourage you to review this page periodically.

If you have been asked to pay for content you are most likely in the wrong place. all content will be in ither the MFC, WLP, or IPTV app.

Of course there is!

earn one month free credited to your account when you refer a friend who purchases a one-year bundle! To qualify, simply have your friend provide us with your name and phone number at the time of their purchase, and we’ll add the FREE month to your account!